Testing and dealing with problems
First things first, make sure you have an e-ink Kindle in your production office, that is subscribed to your publication. You can also connect the Kindle to your PC and sideload a test edition which you can request the Amazon Newsstand team creates for you. They will then send you a file that you can upload to your Kindle and check. This is great if you want to try out new features or adjust your production workflow. You can create a test edition in your production instance of Standfirst for Kindle, or you can request a testing instance of Standfirst for Kindle.
In a live run, you may not test your edition with a test build. Sometimes an error may creep in that affects your readers and which they report. If the error is yours, you can correct it and request to Amazon's newsstand team to re-collect the manifest and redistribute the issue. However, that doesn't mean the updated issue will turn up immediately on everyone's Kindle, if at all. You can ask, then, that readers reporting problems delete the current issue and then the new issue will reappear on their reading list, ready for download.
If the problem is with the system and can't be corrected, simply contact us at [email protected] explaining the problem as clearly as possible, referring to problem articles or features.